FAQ’s – The Book Vibe
Slide toggle

Welcome to Zass

Zass is a powerfull WordPress / Woocommerce theme with a modern, pixel perfect design suitable for handmade artisans, craft businesses and portfolio websites.

This is a custom, collapsible widget area. Use it like any other sidebar and easily place any number of widgets here.

Information

Extras

Have a Question?

Monday - Friday: 09:00 - 18:30 409 Mladost District, Sofia Bulgaria +359 2 123 456 +359 2 654 321 shop@zass.con

FAQ’s

Top Queries

What are the most popular novels on TBV platform?

A: Our platform features a diverse range of popular novels, including Latest Addition, romance, and combo offers. You can explore the “Best Sellers” section for the latest and most sought-after reads.

How frequently is the book catalog updated with new releases?

A: We update our catalog regularly to include the latest releases. New novels are added weekly, ensuring you have access to the freshest and most exciting titles in the literary world.

Can I find both classic and contemporary novels on TBV?

A: Absolutely! Our platform offers a wide selection, catering to both classic literature enthusiasts and those seeking the latest contemporary novels. You’ll find a rich collection spanning different genres and eras.

Returns, Cancellations & Refunds

What is the process for returning a novel if it doesn’t meet my expectations?

A: If a novel doesn’t meet your expectations, you can initiate a return within 30 days of purchase. For more details, please connect with our customer support team.

Can I cancel my order, and if so, what is the cancellation policy?

A: Yes, you can cancel your order within 24 hours of placing it. Simply go to your order history and follow the cancellation process. For more details, please connect with our customer support team.

How are refunds processed, and what conditions apply to refund requests?

A: Refunds are processed within 5-7 business days after we receive your returned item. We issue refunds based on the original payment method. For more details, please connect with our customer support team.

General Inquiries

How do I search for a specific novel on TBV?

A: You can use our search bar located at the top of the page to enter the title of the novel you’re looking for. Our advanced search options help you narrow down your results for a quicker find.

What payment methods are accepted on the TBV platform?

A: We accept various payment methods, including credit/debit cards, UPI,  COD, and other secure online payment options. You can find the complete list of accepted payment methods during the checkout process.

Quality Check and Assurance

How does TBV ensure the quality of the novels it sells?

A: We have a rigorous quality control process in place to ensure the novels meet industry standards. Our team carefully inspects each book before shipping to guarantee you receive a high-quality product.

What measures are taken to address issues like damaged or defective books upon delivery?

A: In the rare event that you receive a damaged or defective book, please contact our customer support team immediately. We will guide you through the process of returning the item and ensure you receive a replacement or refund promptly.

[dqr_code]